This area is for our valued clients and contains protected manuals and how to videos as well as a quick ticket submission system.
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Why is the unit not showing resolver position data?
Troubleshooting steps
1. Ensure axes under ACU control set appropriately e.g. az, el, pol
2. Ensure encoder type set to resolver
3. Verify resolver connections, see O&M manual page 75 for ACU and 84 for DC (could change with updates)
4. Are the resolvers in working condition? Are they old? Test resolvers with alternate units or try different resolvers
5. Is the resolver cabling in working condition? Try alternate cabling
When you use built-in AVCOM tracking receiver, whether you have AGC output? As the UPC need AGC signal from tracking receiver.
We do have UPC output from our tracking receiver. It provides 0-10VDC, with parameters for slope (V/dB) and 0dB setting.
What is the reliability of the 8200?
ACU has greater than 28,000 hours MTBF.
What is the range and step size of the L-Band rcvrs?
925-2175 MHz, 1kHz steps
What is the operational temperature of the optical encoder, ROC 425?
Per the Heidenhain specifications; Min Op Temp: -40°C and Max Op Temp: 100°C
Is the Radeus Labs 8200 compatible with the Vertex 7200?
Yes, our initial goal was to assemble members of the original 7200 design team and recreate the 7200. The 8200 uses up-to-date, state of the art parts and components and software to completely replace the 7200 system with the 8200 ACU, 8250 Drive Cabinet and Position Feedback Devices in most all cases.
We realized early on that if we were to be effective in this market, we would also need a Drop-in replacement for the 7200 ACU. We have been successful in creating configurations where the 8200 is installed in place of the 7200 ACU, controlling the 7150 Drive Cabinet and using the existing position feedback devices and IFL.
Is changing the IP done just like a normal computer?
Yes. You set the IP as you would in Windows. Do not alter the IP for the Drive Cabinet connection because you will lose communication with the drive cabinet.
If using internal beacon receiver, is it possible to output analog DC to ULPC?
Yes.
If Drive Cabinet loses power and comes back on, can the ACU continue Tracking?
If the “no power at drive cabinet” (legacy ACU only) or “IOC1 comm error” (to the 8250 DC) forced standby and clear within 30 minutes, it should restart whatever tracking mode it was in; this time can be extended
See the 8200 OM manual section 4.1 for the list of faults. Most of these have a 2-second delay before they force standby. The “operator” faults (E-stop, maintenance override, drive disabled at ACU) are immediate (no delay).
How do Steptrack and Predictive track algorithm options perform with beacon level information/beacon fault case?
In Steptrack mode, with no signal, the unit simply sounds an error and holds position.
In Predictive Track mode, with no signal, the unit falls back to our model and points at the satellite (moving with it) until the receiver level comes back up again.
How do I get the TLE or IESS-412 targets to show?
See O&M manual sections 2.6.2, 2.6.3 and 2.6.3.1
Note that the Default and Immediate target profiles can not be used with TLE, IESS-412, TLE/Steptrack, and IESS-412/Steptrack modes. New target profiles must be created when using these modes.
Requirements
1. ACU must have internet connection connected to E1 NETWORK port
2. Site coordinates must be entered
3. Soft limits must be entered
If the previous steps did not correct the issue, quit the ACU, verify the internet connection is working (e.g. open Internet Explorer) and relaunch the ACU app
How do I assign NORAD to a Target?
When setting up a new target go to the “TARGET” menu, then select “NEW” and for the “Mode” select TLE (SGP4) from the dropdown menu. This is the NORAD Two Line Element algorithm. Then select a target to track. Only the targets that can be seen from their current site will be available in the target list, so make sure the site data is set up or the ACU cannot properly populate the list. The Bias angles would be any offset known or observed from the site configuration between the peak signal and the TLE pointing data, if not known, use the default of Zero if it is not known. The “TLE cycle time” represents the amount of time to calculate a new data point or pointing solution.
For the TLE and Intelsat Track modes – can the parameters be loaded through the M&C interface?
Yes.
Does the PDU have spare E-Stop loops so extra e-stops can be wired into the circuit?
Yes, there are 2 available and the E-Stops can be daisy chained to provide as many as required.
Do you have the lightning strike protection between the encoder and the board inside of PDU 8250, and the protection between PDU and ACU when they are using Ethernet connection?
Lightning strike protection is usually provided by the antenna manufacturer and we do offer added protection between the PDU and ACU by way of our Fiber Optics Option. The encoders are mounted directly to the antenna structure and are grounded there.
Can you tell me if/what the optional cost is for the TLE, Intelsat, computer, sun/moon track and start track modes are?
TLE (NORAD) and Intelsat track are standard in our 8200 software package and provided at no additional charge. Computer/Sun/Moon and Star track are to be written in on demand at no additional charge.
Can you please elaborate a bit about beacon receiver options: Configuration menu: how to select port 1/2 input, internal/DTR/analog beacon, how to set/calibrate reference level?
Our current beacon receiver offering (which supports ULPC – see below) is the integrated receiver option. We have receivers in production; L, S, C, Ku, X and Ka as well as multi-band receivers.
We also interface with the Vertex DTR, the Model 253, DTR and others such as the 3430L and we will add more as customers require.
When you place an order for a unit, we will check to see which receiver you are using, making sure the unit complies.
We have tested some beacon receivers and found they do not perform to the specifications our customers require. If you have a beacon receiver we have yet to test, we will entertain the possibility and see if the specifications will meet expectations prior to writing it into our repertoire.
Can you offer a small inverter for the Pol drive (for a 400W / 3-Phase POL motor)?
Yes, we can do this, or, we can assist in finding a single phase POL motor
Can you confirm if we need the CP/LP switching option – that it will cost $0.00?
The CP/LP Driving Software is part of our Standard Software package. This is at no charge to you, confirmed. This does not cover any additional Hardware that may be required at the feed in some circumstances.
Will the system continue tracking if the beacon receiver is removed momentarily or the signal level drops a large amount?
It depends on the mode of the system, if the system sees a signal level drop of over 10dB while in Steptrack it will not continue tracking
Do you have a web interface for remote control?
As of version 4.0.0, yes. All you need to do is go to the IP address of the ACU and you can control via the web.
I need to use a spare unit as a replacement, what do I need to do so everything works?
Make sure that when you have any updates on the original unit, you also update the spare or at least make note of what version of the ACU software you were running and update the spare to match when you put it in service.
Are there any issues with a 25 bit encoder on an AC motor?
No, the encoders we provide work well with AC motors and our application so there should be no worry of any slippage or accuracy issues.
Can you get a removable door for the Drive Cabinet?
The door has the ability to lift off of it’s hinges and be removed if needed, so no other door is needed.
Does your system have a portable maintenance unit. If so, does it come as standard?
We include a manual jog panel in the drive cabinet and also have TeamViewer installed on the ACU with the ability to move the system from there. You can also get a PMCU that allows you to plug in a control with that device instead.
Can you provide Fiber Optic cabling?
Yes, we are able to provide Fiber Optic cabling.
What is the standard PMCU cable length?
Standard length is 40′.
Does the ACU have a monitor output?
No, the ACU does not have a monitor output.
